Tip of the Day

The Shift Log

Because clubs are open 6 or 7 days a week for extended hours, it is a challenge for supervisors to consistently communicate important information to employees working varying shifts. In addition, things that happen on one shift frequently need to be passed on to those working later shifts. Too often someone doesn’t get the word resulting in service breakdowns, missed instructions, and the perception that service staffs don’t know what they’re doing.

All of this can be avoided by using the simple expediency of shift logs. These are nothing more than a notebook where the supervisor or employees record information that must be passed on to each other and to later shifts. Read more about it here.