Tip of the Day

Training Strategies

The following strategies are suggested to help managers allocate the necessary time and resources for training:

  • Incremental training—review the curriculum for each position.  If there are 30 topics to be covered each year, break the training down into one lesson per week or two lessons every two weeks or five per month.  By spreading the training burden over time, the amount that needs to be taught in any given week is lessened.
  • Schedule in advance—plan and schedule a full year’s training in advance so busy and slow periods can be noted and taken into account when scheduling training.  Every so many weeks schedule an open training day that can be used to catch up when unforeseen levels of business force postponement of classes.
  • Take advantage of traditionally slow times (identified by benchmarking revenues) to schedule the bulk of the training or instruction that takes longer to provide.
  • Establish standard training days and times—this helps make training routine for both the instructor and employees.
  • Use the Daily Huddle to take advantage of “on-the-go” training material to give short training sessions.  On-the-go material can also be used whenever unexpected windows of time open up.
  • Consider charging training hours to a general & administrative account instead of to each department.  Charging them to departments may prove a disincentive to train when managers’ bonus calculations include controlling payroll costs.  This also permits the General Manager to monitor who is and who isn’t training.
  • Benchmark all training sessions—track topics, dates, times, how many in attendance, as this will help establish a more efficient schedule for future years.

In establishing a formal discipline of training managers are undertaking an extremely challenging endeavor—one that will demand their focused and persistent attention.  While it adds a number of time-consuming tasks to an already busy schedule, it ultimately will make their jobs easier as the quality and efficiency of operations improve.  Managers can expect that problems and obstacles will arise as they press ahead with this challenging initiative, but with their continued “will to make it happen” success will surely follow.