Service on the Go

The 55 topics in the Service on the Go book cover the Foundation of Service, Principles of Service, Attitude, Basic Service Issues, Teamwork, Club Etiquette, Common Courtesies, Appropriate and Inappropriate Language and Phrases, Body Language and Tone of Voice, The Challenges of Food Service, The Pre-Shift Meeting, Suggestive Selling, Engaging Members, Dining Service Tips, Service Recovery, Wow Factors, and more. The complete set can be purchased in one spiral-bound book for on the website's Marketplace store.

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  • Service on the Go Sampler
  • Service on the Go: Topical Index
  • Service on the Go: Tips for Use
  • Service on the Go: Principles of Service
  • Service on the Go: Our Members - 1
  • Service on the Go: Our Members - 2
  • Service on the Go: Your Attitude
  • Service on the Go: Basic Service Issues - 1
  • Service on the Go: Basic Service Issues - 2
  • Service on the Go: Teamwork
  • Service on the Go: Touch Points
  • Service on the Go: Club Etiquette
  • Service on the Go: Respect and the Ultimate Value of People
  • Service on the Go: Common Courtesies
  • Service on the Go: The Club's Mental Environment
  • Service on the Go: Inappropriate Language and Slang
  • Service on the Go: Appropriate Words and Phrases
  • Service on the Go: Body Language and Tone of Voice
  • Service on the Go: Awareness and Responsiveness
  • Service on the Go: Focus - The Zen of Service
  • Service on the Go: The Challenges of Food Service - 1
  • Service on the Go: The Challenges of Food Service - 2
  • Service on the Go: Rules of Engagement
  • Service on the Go: Showtime
  • Service on the Go: Selling with Knowledge and Enthusiasm
  • Service on the Go: The Pre-Shift Meeting
  • Service on the Go: Upping that Average Check - 1
  • Service on the Go: Upping that Average Check - 2
  • Service on the Go: Suggestive Selling - 1
  • Service on the Go: Suggestive Selling - 2
  • Service on the Go: Suggestive Selling - 3
  • Service on the Go: Suggestive Selling - Alcoholic Beverages
  • Service on the Go: Engaging Members
  • Service on the Go: Sample Menu Item Selling Sheet
  • Service on the Go: Dining Service Tips - 1
  • Service on the Go: Dining Service Tips - 2
  • Service on the Go: Service Recovery
  • Service on the Go: Sample Service Issue Resolution Form
  • Service on the Go: Defense and Offense - 1
  • Service on the Go: Defense and Offense - 2
  • Service on the Go: Are Our Service Apologies at Risk
  • Service on the Go: Beverage Cart Service
  • Service on the Go: Romancing Your Members
  • Service on the Go: Sample Service Ethic
  • Service on the Go: Special Service Touches
  • Service on the Go: Wow Factor - 1
  • Service on the Go: Wow Factor - 2
  • Service on the Go: Mastering the ABCs